Breast Cancer Network Australia (BCNA) stands with Australians affected by breast cancer to ensure their voices drive meaningful change. As the leading breast cancer consumer organisation, we inform, support, connect and advocate, strengthening connectedness across our community and improving outcomes for people and the healthcare system.
Guided by lived experience, BCNA has spent the past 25 years building a strong and trusted community of more than 250,000 people, supporting those diagnosed today and improving the lives of those who will be diagnosed tomorrow.
As part of our ambitious new strategy, we’re creating exciting opportunities for motivated professionals to join us and help shape the future of BCNA. These roles reflect our commitment to innovation, strengthening our services and expanding our impact to deliver even greater value to the communities we serve.
Job Description
About the Role
We are seeking a proactive, collaborative Customer Systems Support Officer to support the day‑to‑day operation, adoption and continuous improvement of BCNA’s customer systems, with a strong focus on Salesforce. Working closely with the Customer Systems Specialist, you will provide hands‑on system support, assist users, develop clear documentation and help deliver training across the organisation.
Based in Camberwell, this ongoing part‑time role (0.8 FTE) offers hybrid working (3 days office/2 days home), a supportive and collaborative team environment, and the opportunity to progress to a full‑time role over time.
What You’ll Do
Support and enhance Salesforce to ensure reliable, effective customer systems.
Provide hands‑on user support and deliver training to drive confident system adoption.
Develop clear documentation and resources to support consistent best‑practice use.
Partner with stakeholders to translate needs into practical system improvements.
Maintain data quality and system integrity across users, permissions and processes.
Desired Skills and Experience
What You’ll Bring
Strong Salesforce administration experience, including configuration, reporting and user support.
Confidence supporting and training users in a CRM environment.
Ability to convert business needs into practical system solutions.
Clear documentation skills, with experience creating user guides and SOPs.
High attention to data quality, user management and system integrity.
Why Join Us?
Do work that truly matters – your role directly supports systems that enable BCNA to deliver services and advocacy for Australians affected by breast cancer, creating clear, meaningful impact.
NFP salary packaging – package up to $15,900 per year, meaningfully increasing your take-home pay
Enjoy hybrid flexibility – balance working from home with connection and collaboration at our Camberwell office, supporting work–life balance without losing team engagement.
Work in a stable, ongoing role – this is an ongoing part‑time position (0.8 FTE), offering security with the potential to move to full‑time over time.
Be valued for your expertise – work alongside an established Customer Systems Specialist in a role focused on hands‑on system delivery.
Join a purpose‑led, supportive culture – be part of a values‑driven not‑for‑profit organisation where care, accountability and belonging guide the way people work together.
How to apply
If this sounds like what you have been looking for and you are ready to be a part of something special, then please click the Apply Now button and attach a cover letter and your resume that outlines your skills and experience for this position.
BCNA is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply.
Applicants must hold a valid visa with unlimited working rights suitable for an ongoing role and will be subject to successfully completing a National Police History Check.
